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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
At Microdental, we ensure that all images are accurate representations of the actual products. The photos are taken in studio lighting, so slight differences in color or packaging may occur, but the product quality and features remain the same.
We only display genuine products that we stock and ship. What you see on the website is what gets delivered to your clinic — no substitutes or replicas.
Are your dental tools original and safe to use?
All our dental equipment is 100% original and sourced from verified manufacturers. Every product goes through strict quality checks before it reaches our warehouse.
We also ensure that tools meet safety and sterilization standards, so you can confidently use them in professional dental settings..
Do your products come with a warranty?
Yes, most equipment and tools listed on our store include a manufacturer’s warranty. The warranty period varies depending on the product type and brand.
If you face any issues covered under warranty, we’ll assist you with replacement or repair support as per policy.
How quickly will I receive my order?
We dispatch orders within 1-2 working days after confirmation. Delivery typically takes 2–5 working days across major cities in Pakistan, and 5–7 days in remote areas.
Tracking details are shared as soon as the order is shipped, so you can monitor the delivery in real-time.
Can I return or exchange a dental product?
Yes, if you've received a damaged or incorrect product, you can request a return or exchange within 7 days. Items must be unused and in original packaging.
For hygiene and safety reasons, certain sterilized products may not be eligible for return unless defective.
INFORMATION ABOUT US
